Tulip Remote Pay
What’s on this page?
With Tulip Remote Pay, store associates can now complete the customer shopping journey with quick and convenient transactions from their mobile devices using a secure payment link. This lets customers fully leverage online purchasing platforms and pay in the most efficient way, allowing for seamless transactions, even from remote locations.
Tulip’s Remote Pay offers store associates the flexibility to continue clienteling outside of the store. It helps their Client Book customers purchase and pay for products remotely.
Using Tulip’s Clienteling, store associates can easily contact existing customers and recommend products based on the customer’s preferences. Upon customer confirmation, associates can then build a cart, organize delivery, and process payment securely with Remote Pay functionality within the Assisted Selling App.
Basket Sharing
Store associates can fully benefit from Tulip’s full Endless Aisle capabilities, and can now sell to their Client Book clients from anywhere (in-store, at home) conveniently with Basket Sharing.
Using the Catalog, associates can view and add items to an order basket that their clients are looking to purchase, and then share the order basket with the client via Email.
Associates are required to capture the client’s billing address, shipping address, and shipping method accurately within the order. Once completed, associates can then select to share the basket by tapping Remote Pay on the Payments page. This prompts the associate to enter the email address where the order basket should be shared.
After entering the email, the order is created with an order status of ‘Pending Payment’. At this time, the client receives an email which includes a way for the client to pay for the order.
Notes:
- Order baskets can be shared by email only.
- Associates must create an order for delivery to share an order basket with clients.
Store Fulfillment
In addition to creating orders to be fulfilled via the Online store, store associates can now benefit from creating orders to be shipped from other store locations as well.
This enables flexibility for retailers to limit dusting inventory in-stores, which can now be sold through Tulip.
Associates can add create order carts for stores that support store fulfillment using the Availability tab view in Assisted Selling. Adding an item to cart will create a unique order per fulfillment location.
Note: If an associate places an order for a client which includes multiple products to be fulfilled from different stores, a separate order will be created and shared with the client per fulfillment location.
Payment
After receiving the order basket by email, clients can review the order at the convenience of their home, and then pay for their order by the click of a button. The payment link included within the email has a pre-defined expiry of 48 hours.
Clicking on the payment button within the email will enable the client to enter their credit card information on a secure PCI-compliant page. Once the client has completed the payment successfully, the payment status in Tulip updates, and the order status changes to ‘Confirmed’. If the payment is declined, the order status in Tulip changes to ‘Cancelled’.
For Payment, Tulip currently provides out-of-the-box connectivity with Cybersource Secure Acceptance. It is currently not possible to connect with another payment provider via extensibility.
Feature Highlights
Highlights of Tulip Remote Pay include:
- Paying seamlessly on mobile devices
- Delivering a hyper-personalized shopping experience from initial recommendation to processed payment
- Providing a secure online checkout experience that captures sales remotely
- Fully integrating with retailers’ CRM, Catalog, and Order Management systems
- Integrating with remote payment services including Adyen Pay by Link, Cybersource Secure Acceptance, and other remote payment services.
Setup and User Journey
Before You Begin
Using Tulip Clienteling, associates can communicate freely with their Client Book customers and recommend products based on customer’s preferences. When a customer indicates a certain product they’d wish to purchase, associates can leverage Tulip’s Remote Pay functionality within Assisted Selling to build an order for the customer and send it to them using the following steps:
Tulip Remote Pay is compatible with iOS and iPadOS 12 and later on Tulip-supported Apple iPhone and iPad devices.
Remote Pay integrates with Tulip Assisted Selling natively out-of-the-box.
What You Need
Build an Order
Build an order for delivery by adding products from the catalog using Tulip’s Assisted Selling App.
Depending on how retailers choose to fulfill orders, store associates can choose to add products from the store’s inventory or from eCommerce inventory.
Select the Customer
Select the customer from the list of existing customers. Confirm shipping and billing details with the customer.
Proceed to Payment
Proceed to payment and select Remote Pay as the payment method.
Confirm the customer’s email address as the order will be shared with the customer via email.
Tip: The customer’s primary email address listed in their customer profile is entered automatically.
Once the store associate sends the order to the customer by email, the associate can review the order status within the Assisted Selling App. The order status remains as Pending until the customer completes the purchase.
Customer Receives the Order
The customer receives the order email from the store associate. The email describes the products added to the order along with any shipping fees and taxes.
Customer Completes the Purchase
Customers can click on the ‘Purchase’ button within the email, which opens a browser window prompting them to enter their payment details.
Note: The Payment link has an expiration date, which can be configured by each retailer. By default, this expiry is set to 48 hours.
After order is complete, customers will receive confirmation email. This email can be customized by the retailer.
Order Status is Updated
Order status is updated automatically within Tulip Assisted Selling once the payment has been completed successfully. Leveraging Tulip’s integration with retailer’s OMS, the order is then pushed to the OMS for fulfillment.
Available Configurations
Retailers can configure this feature in the following ways:
| Field | Configurable Elements |
|---|---|
| Remote Pay Tile |
|
| Store Fuflillment |
|