Email Templates

1. Sign in to Headquarters and on the left pane under Marketing, select Templates.

2. At the top of the templates page, select the Email Content tab from the toggle menu.

3. To create new text content for an email template, in the upper right corner of the page, select .

4. In the Name text box, enter a name for your content template.

   Note: The name of each content template must be unique.

5. Craft your desired message in the Content text box.

6. To personalize the message for any recipient of the email, select appropriate Replacement Terms to insert into your email text content, and then select Save.

   Note: Avoid using replacement terms that are not provided for selection. This will prevent a store associate from accidentally sending an email that contains placeholders that are not actual replacement terms. A solution would be to make your email content template more generic. For example, instead of writing, “We hope you can make it to [insert name of event here]!”, make the sentence more generic like, “We hope you can make it to this event!”

1. Sign in to Headquarters and on the left pane under Marketing, select Templates.

2. At the top of the templates page, select the Email Template tab from the toggle menu.

3. In the upper right corner of the page, select .

4. In the Content text box, type or paste your HTML content. The content may include things such as a header image, an email body, product and image replacement tags, and an unsubscribe link.

5. To connect an existing email content template, in the Default Content dropdown, select the name of the content template you would like to use.

6. To add your text content template to the email template, type {{content}} in the Content text box, within the HTML where you want your selected default content to appear. You can add unique HTML content to templates by creating Content Templates. See How To: Create a text content template for an email.

7. Fill in the remaining fields of the template, such as the template Name, email Subject and Content, and the Display Image for your email template.

   Note: The name and code of the email template must be unique.

8. To make the template available for certain stores, select Enable for Stores.

9. In the window that appears, select the stores for which you’d like the template to be made available, and then select Done in the upper left corner.

10. Once you have finished creating the customized template, select Save in the upper right corner of the page.

1. Sign in to Headquarters and on the left pane under Marketing, select Templates.
2. At the top of the templates page, select the Email Content tab from the toggle menu.
3. In the upper right corner of the content summary card for the content you would like to edit, select Edit.
4. Customize the text and any necessary Replacement Terms of the email content, and then select Save in the upper right corner of the page.

1. Sign in to Headquarters and on the left pane under Marketing, select Templates.
2. At the top of the templates page, select the Email Template tab from the toggle menu.
3. In the upper right corner of the template summary card for the template you would like to edit, select Edit.
4. Customize the desired fields of the template, and then select Save in the upper right corner of the page.

In the Clienteling app, you can send customer emails directly from a customer profile located in the Client Book, Store Book, All Customers, or Follow-Ups tabs.

1. From a customers profile, select , to begin composing your email.

2. In the window that appears, select a template , and then select Next in the upper right corner.

   Note: If there are templates limited to certain stores, there will be two tabs here. One tab for Global Templates and one tab for Store Templates.

3. Type your desired message in the space in the middle of the page or use the existing template message.

4. Attach any products or images you wish to send with your message, and then click Send.

1. In the menu bar, select All Customers.

2. In the upper right corner of the customer list pane, select Select.

3. Select the customers you want to send an email to, and then select to compose your email.

4. On the window that appears, select a template, and then select Next in the upper right corner.

   Note: If there are templates limited to certain stores, there will be two tabs here. One tab for Global Templates and one tab for Store Templates.

5. Type your desired message in the empty space in the middle of the page or use the existing template message.

6. Attach any products or images you wish to send with your message, and then click Send.

Note: There is a limit of customers that can be emailed at one time. This limit is configurable through Tulip Admin Console.

1. Once you have composed your email or filled out an email template, select Preview from the toggle above your email draft.

1. When composing your email, select Attach Product.
2. Navigate to the desired product using the category tiles or search for the product by name using the search bar above the category tiles.
3. Once you find the product you want to attach, select the product, and in the upper right corner, select Select Image.

1. When composing your email, select Attach Image.
2. From the options that appear, select Photo Library.
3. Select the photo you wish to attach, and then select Use.

1. When composing your email, select Attach Image.
2. From the options that appear, select Take Photo.
3. Using your device camera, take a photo, and then select Use Photo.

1. When composing your email, select Attach Image.
2. From the options that appear, select Choose File.
3. Navigate to the file you would like to attach, and then select the file.

1. When composing your email, select
2. From the options that appear, select the Look that you wish to attach.