Glossary

In-Store Pickup#

Refers to when an Order is to be received by the customer in-store.

Curbside Pickup#

Refers to when an order is to be received by the customer in their vehicle in a designated spot.

Retailer Code#

Refers to the first part of a retailer’s Tulip URL (ex. Tulip URL is: petal.tulipretail.ca, then Retailer Code is “petal”) that is used in the first step of logging into Tulip Fulfillment.

A.k.a “Tenant ID”

Associate#

An individual employed by a retailer.

Order(s)#

Refers to the specific request for products made by a customer to the retailer.

New Menu#

Contains Orders that have been sent to a store and are ready to be picked.

In Progress Menu#

Contains Orders that an associate has started picking for but are not complete.

Problem Orders Menu#

Contains Orders that have an issue that disallows them from being completed, and need to be managed before they can proceed.

Ready for Pickup Menu#

Contains Orders ready that are packed and waiting for a customer to come to pick it up In Store or at Curbside.

Customer Waiting Menu#

Contains only Curbside orders. Once a customer has indicated that they have arrived to pick up a “Ready for Pickup” order, the order will enter into this state indicating that the customer has arrived and is waiting.

Ready to Ship Menu#

Contains Orders that have been packed and now need to be shipped using a shipping carrier.

Shipped Menu#

Contains orders scheduled for delivery that have been shipped.

All Orders Menu#

A complete list of all Orders for the store.

Picking#

The act of an associate finding items required to fulfill an Order.

Order Items#

The individual products that make up an Order.

Order Details page#

The page that opens when a user clicks on an Order - displays.