Store Associate Status

The store associate status feature allows associates to set their status in the LiveConnect app as Available or Unavailable.

  • Available status means store associates appear in the queue for new chat message requests.
  • Unavailable status means store associates don’t appear in the queue for new chat message requests. For example, if there are no associates available in the queue of a particular store, new chat requests are routed to another store.

Store associates can access the set availability status feature by going to the upper right corner of the Messages pane in the LiveConnect app and selecting their associate profile where their initials and an indicator of their status are displayed.

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Note
As long as there is at least one store associate available at a store, new chat requests are routed to the store. All associates, including those whose status is set to Unavailable, are able to see the chat requests and able to respond to the messages if they choose to.

How-To: Set availability status

In the LiveConnect app, change your status using the steps below.

Change status to available

  1. On the Messages pane, in the upper right corner, select the associate profile icon which displays your initials and an indicator of your status.
  2. On the Change status menu that appears, select Available, and then select to close the menu.

Change status to unavailable

  1. On the Messages pane, in the upper right corner, select the associate profile icon which displays your initials and an indicator of your status.
  2. On the Change status menu that appears, select Unavailable, and then select to close the menu.
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