HOW-TO: Configure LiveConnect Chat Features
Retailers can configure LiveConnect in the following ways:
| Option | Configurable Elements |
| Web Chat Away Mode | - Enable or disable sending automated messages to customers when associates are unavailable or unresponsive.
- Specify the unresponsive time (in seconds) before automated messages appear.
- Invite customers to move a Web Chat conversation to SMS text.
|
| Image Sharing | - Enable or disable the ability to share images through LiveConnect messages.
|
| Product Sharing | - Enable or disable the ability to share product details through LiveConnect messages.
|
| Sales Attribution | - Enable or disable sales attribution for product links shared through LiveConnect messages.
|
| Web Chat User Experience | - Customize the look and feel of Web Chat on an ecommerce site to match the retailer’s brand.
|
| Live Video Chats | - Enable or disable the ability for store associates to start live video chats with customers directly from LiveConnect conversation across all supported channels, including Web Chat, WeChat, and WhatsApp.
- Configure the maximum video chat session length. By default, video chat sessions can last up to 4 hours.
|