Concurrent Chat Limit

Retailers can set a limit on the number of concurrent chats that store associates can have in the LiveConnect app. This prevents store associates from accepting more chats than they are allowed.

Store associates will receive a warning when they are one chat away from the limit. This warning displays in all new chat requests.

Note

The concurrent chat limit is not enabled by default; to enable the feature, contact your Tulip representative.

Change the concurrent chat limit#

When enabled, the default concurrent chat limit is 10. However, retailers can change the limit to suit their needs using the Tulip Admin Console.

To set the concurrent chat limit:

1. Open the Tulip Admin Console.
2. Connect > Liveconnect under the Chat Settings tab from the navigation menu.
3. Select from the Conversation Settings panel.
4. Enter your desired chat limit into the Maximum of concurrent online chat textbox.
5. Select Save.

Automatic availability#

When a concurrent chat limit is set, the availability status of store associates will change automatically depending on whether they are above or below the limit.

When a store associate reaches the chat limit, their status will change to unavailable and the associate will be unable to accept new chat requests. They will also be unable to change their status manually.

When a chat ends and the associate is below the limit, their status will change back to what it was prior to reaching the limit. The store associates will now be able to accept new chat requests. They will also be able to change their status manually.